Bill Boulding & Rick Staelin on Patient Satisfaction and Health Care Outcomes
“Patient Satisfaction and Health Care Outcomes: Our journey into the quality of health care”
During this session, you will learn:
- Why many doctors discount patient satisfaction measures
- What these patient measures actually tell us about the quality of health care
- Next steps to improve the quality of care
The session with Professors Boulding and Staelin took place in April 2013.