Bill Boulding & Rick Staelin on Patient Satisfaction and Health Care Outcomes
“Patient Satisfaction and Health Care Outcomes: Our journey into the quality of health care”
During this session, you will learn:
- Why many doctors discount patient satisfaction measures
- What these patient measures actually tell us about the quality of health care
- Next steps to improve the quality of care
Prepare for class by watching a “pre-reading” video from Dean Boulding and Professor Staelin on this page beginning April 12. Class is in session online April 24 at 11:00am ET.
Dean Boulding and Professor Staelin will be answering your questions during the live session on April 24. Send your questions or comments to email@example.com or tweet during the live session using #fuquaalumni.